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iOS app

Support

This page is for users of the Plusostats iOS app. We aim to reply within 24–48 hours. Last updated: 28 April 2026.

Subscribed on the website instead? Manage your plan from /pricing after signing in, or email us below.

Contact us

The fastest way to reach us is by email. Please include the email address you used in the iOS app and a short description of the problem.

support@plusostats.com

We answer in English. Most issues are resolved within one business day.

Frequently asked questions

How do I sign in to the iOS app?

Open the Plusostats app and tap "Sign in" on the welcome screen. You can sign in with email and password, or with your Apple / Google account. If you created an account on our website, the same email works in the app.

I subscribed in the app but it still says I am not subscribed.

Most often this is a sync delay between Apple and our servers. Pull-to-refresh on the main screen, or sign out and back in. If you still see no subscription after 5 minutes, write to support@plusostats.com from the email on the account — include the date of purchase and we will reconcile it manually.

How are predictions generated?

Plusostats uses a statistical model that combines team form, recent fixtures, head-to-head history, and league context to estimate the probability of each outcome. The numbers shown in the app are the model's estimates — not advice and not a guarantee. They are intended as one input for fans who want to think about a match more analytically.

How do I switch between subscription plans?

Subscriptions purchased inside the iOS app are managed by Apple. Open Settings → [your name] → Subscriptions → Plusostats on your iPhone, and choose a different option there.

How do I cancel my subscription?

Open Settings → [your name] → Subscriptions → Plusostats on your iPhone, then tap Cancel Subscription. Your access remains until the end of the current billing period. Cancelling on iOS does not require contacting us.

How do I get a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Plusostats purchase, and follow the prompts. We are not able to issue refunds for in-app purchases ourselves.

How do I delete my account?

Open the app and go to Settings → Delete account, then confirm. This permanently removes your profile and deletes the associated data within 30 days. Cancelling your subscription is a separate action and is done from iOS Settings (see above) — deleting the account does not refund or cancel an active App Store subscription. If you cannot reach the in-app option, email support@plusostats.com from the address on the account and we will complete the deletion for you.

Restore purchases on a new device.

Sign in to the app with the same Apple ID and email you used for the original purchase, then tap "Restore purchases" on the subscription screen. Apple will re-attach your active subscription within seconds.

Manage your iOS subscription

Cancel or change plan

  1. Open Settings on your iPhone.
  2. Tap your name at the top.
  3. Tap Subscriptions, then choose Plusostats.
  4. Choose a different plan, or tap Cancel Subscription.

Or open this link directly on your device: apps.apple.com/account/subscriptions.

Request a refund

Refunds for in-app purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the Plusostats purchase, and follow the prompts. We do not have the ability to refund App Store purchases ourselves.

Restore on a new device

Sign in with the same Apple ID, then tap Restore purchases on the subscription screen inside the app. Apple will re-attach your active subscription within seconds.

Account

Reset your password

On the app's sign-in screen, tap Forgot password. We will email a reset link to the address on your account. If the email does not arrive within a few minutes, check spam, or write to support.

Delete your account

In the app: Settings → Delete account. This permanently removes your profile and deletes associated data within 30 days.

Deleting your account does not automatically cancel an active App Store subscription — cancel it separately from iOS Settings (see above), otherwise Apple will keep billing you.

If you cannot use the in-app option, email support@plusostats.com from the address on the account, and we will complete the deletion for you.

Note: App Store purchase records are retained by Apple under their own data-retention policy; we cannot delete those on your behalf.

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